At Iconic Africa Safaris, we prioritize the importance of how we collect, use, disclose, and protect your information. This Privacy Policy outlines the types of personal information we gather, the methods of collection, and how we handle and safeguard this information. Our appointed Privacy Officer ensures strict adherence to this Privacy Policy, and by engaging with our services, you agree to the terms outlined herein.

This Privacy Policy may be subject to updates, and it is your responsibility to periodically review it for any changes. Ensure that others you represent are also aware of and consent to the contents of this Privacy Policy in all dealings with us.

Information Collection

Depending on the context of our service provision, Iconic Africa Safaris may collect and retain personal information, including but not limited to:

• Your name, date of birth, gender, contact details, passport information, medical details, and travel insurance particulars.
• Details of products and services purchased or inquired about, along with additional information necessary for delivery and response.
• Information provided directly or indirectly through our various channels, such as phone enquiry lines, websites, online presence, customer surveys, or through our representatives.

Certain information, like health or religion, may be considered sensitive, and we collect it with your explicit consent to cater to your needs or act in your interest.

When visiting our website, non-personal information may be collected for the purpose of enhancing the user experience. This may include pages visited, IP address, browser details, and the date and time of the visit, collected using cookies.

Media Consent

During your travels with us, we may capture images or videos of you for use in promotional materials. Your participation in Iconic Africa Safaris trips implies consent for such use. If you wish to opt-out, please notify us in writing.

Personal Information Collection

You may voluntarily provide personal information during interactions such as requesting information, making a booking, subscribing to newsletters, or engaging through social media. Third-party sources may also provide information, including those making travel bookings on your behalf or contracted market research and data companies.

We commit to keeping your information current, accurate, and complete and will update it whenever possible.

Purpose of Information Collection

Iconic Africa Safaris collects, holds, uses, and discloses personal information for various purposes, including:

• Administering services such as tour bookings.
• Complying with travel requirements, including providing advance passenger data.
• Managing the customer relationship, handling updates, and addressing complaints.
• Contacting you in case of emergencies.
• Improving customer experience through research and analysis.
• Identifying and informing you about relevant services and providing personalized information to insurers in emergency situations.
• Enhancing website usability and content customization.
• Identifying fraud, ensuring regulatory compliance, and reporting.

Information Disclosure

Personal information may be disclosed to entities within Iconic Africa Safaris, related entities, employees, contractors, or third-party service providers for operational purposes. External parties may receive aggregated non-personal information for analysis and service improvement. Disclosure may also occur to comply with legal requirements, prevent threats to life, health, or safety, or as permitted by applicable privacy laws.

Trans-Border Data Flows

When you provide personal information, you consent to its disclosure across borders and to third-party recipients. Iconic Africa Safaris ensures confidentiality and security measures are in place when disclosing to related entities. Third-party recipients are expected to handle information in accordance with privacy policies found at www.iconicafricasafaris.com.

Security of Information

Iconic Africa Safaris implements physical, electronic, and managerial security procedures to protect personal information from loss, misuse, unauthorized access, or disclosure. Regular reviews of security technologies are conducted to ensure ongoing protection.

Credit Card Security

• Online payments use a secure socket layer (SSL) connection.
• Credit card information is transmitted to a payment gateway solution via an encrypted port.
• Iconic Africa Safaris does not store credit card numbers and ensures their destruction after transaction completion.
• Personal information is destroyed or de-identified when no longer needed.

While reasonable steps are taken to secure personal information, online transmission is inherently insecure, and users transmit information at their own risk.

User Preferences

We offer choices for personal information provision and allow anonymous dealings when possible. Users may decline to provide information or refuse cookies, but this may affect the functionality of our services.

Access and Correction

Users can inquire about and update their personal information by contacting Iconic Africa Safaris. There are no fees for such requests, and the company aims to process them within a reasonable timeframe.

Marketing and Privacy

Personal information may be used to identify products of interest, communicated through various channels. Users can opt-out of email updates by clicking the unsubscribe link, and other preferences can be managed by contacting Iconic Africa Safaris. The company adheres to the Spam Act 2003 and does not share, sell, or rent information for direct marketing purposes.

Use of Cookies and Links

Cookies are used on our website for various purposes, including storing shopping basket items, collecting information, tailoring user experiences, and making marketing relevant. Users can manage cookie preferences through browser settings.

Links to third-party websites are not controlled by Iconic Africa Safaris, and users are advised to check their privacy policies. The company is not responsible for the privacy practices or content of third-party websites.

Lodging a Complaint

Privacy-related complaints can be lodged in writing with Iconic Africa Safaris’ Privacy Officer, who will investigate and respond accordingly.

Contacting Us

For inquiries or concerns about this Privacy Policy, users can contact the Privacy Officer through provided channels.

Cookies

What are Cookies?

Cookies are small text files placed on users’ computers when visiting websites. Iconic Africa Safaris uses cookies for various purposes, including identifying the device used to access the website. Users can manage cookie preferences through browser settings.

How Cookies are Used

Cookies are utilized for storing shopping basket items, collecting information, tailoring user experiences, and making marketing relevant. The data collected helps improve the website and user experience.

Advertisements on Other Websites

Partner sites may display advertisements relevant to users’ previous searches on Iconic Africa Safaris. Advertising networks use cookies to collect preference information for personalized ad delivery.

Types of Cookies Used

Third-party vendors may use cookies to evaluate marketing effectiveness and deliver tailored advertisements. Google Analytics, a website analytics service, may place cookies to compile statistical reports on website usage. Users can opt-out of Google Analytics using the provided browser add-on.

Refusing Cookies after Acceptance

Users can change browser settings to accept or refuse cookies, choose specific cookies, or request notifications upon cookie setting. Clearing cookies will require changing browser settings to refuse future cookies.

Changing Preferences after Acceptance

Users changing their minds after accepting cookies can clear existing cookies and adjust browser settings to refuse future cookies. Note that refusing cookies may impact website features.

In conclusion, Iconic Africa Safaris prioritizes the privacy and security of user information, employing various measures to safeguard data while providing transparent information on its collection and usage practices. Users are encouraged to review and understand this Privacy Policy and reach out with any concerns or inquiries.